Telecommunications Expert Witnesses in Pennsylvania

Collegeville, Pennsylvania

Telecommunications, Management - Call Center, Contact Center, Call Center Outsourcing, Contact Center Outsourcing, Outsourcing, Call Center Technology, Contact Center Technology, Call Center Contracting, Call Center Performance Standards, Call Center Best Practices, Call Center Analytics, Call Center Forecasting

I have over forty years of experience in the call center industry. Seventeen of these years were spent managing/leading a call center and for 24+ years I have been employed as a leading consultant in the industry. I have completed consulting assignments for over 100 clients in more than a dozen countries, written over 100 articles on call center best practices, trained over 1000 managers and spoken at dozens of conferences. I've worked on a number of cases involving call center clients and outsourcers and have reviewed/analyzed dozens of contracts in the call center outsourcing industry. I've worked as an expert witness on eight cases, having been deposed six times. I've testified before a judge, a state appeals board, and in federal court. My specific areas of expertise include: - hiring, training, retention and attrition of call center agents and supervisors/managers - call center best practices and performance standards - forecasting, staffing and scheduling for a call ...

Abington, Pennsylvania

Forensic Science, Telecommunications - Mobile Forensics, Cell Phones, Data Download, Extraction, Digital Forensics, Digital Evidence, Electronics, Cloud Data, Social Media Data, Wearable Devices, Device Download, eDiscovery, Call Records, Cell Tower Data Analysis, Cellebrite, Smartphone, GPS Device, Apple Watch, Fitbit, Smartwatch

Tim earned his degree in Digital Forensics, with a minor in Information and Technology Management, from Bloomsburg University in Pennsylvania. As a Mobile Forensic Analyst, Tim handles securing, imaging, and analyzing mobile devices for the municipal, legal, and insurance industries. His services include the review and analysis of digital evidence casefile materials; securing, extracting, and storing of digital data evidence; creating, finalizing, maintaining, and executing formal documentation including chain of custody, consent, and release forms. Tim is a Cellebrite trained and certified Operator, Physical Analyst and Advanced Smartphone Analyst. He works closely with the Automotive Engineering and Collision Reconstruction Departments to research, test, and analyze the connection of data from telecommunication systems to automobiles and their infotainment systems. Tim is able to access and interpret data pertaining to cell phones, GPS devices, social media, Apple watches, Fitbit...