Business Operations Expert Witnesses in Pennsylvania

Villanova, Pennsylvania

Business Operations, Business Valuation - Bankruptcy, Restructuring, Valuation, Distress, Turnaround Management, Crisis Management, Corporate Governance & Boards, Banking/Lending, Finance, Investment Banking, Business Practices, Fraud, Risk Management, M&A

Howard Brownstein is a nationally-known turnaround and crisis management professional, and is the President of The Brownstein Corporation, which provides turnaround management and advisory services to companies and their stakeholders, as well as investment banking services, fiduciary services, and litigation consulting, investigations and valuation services. He has extensive experience in valuing businesses, obtaining financing, and selling businesses. He serves as Financial Advisor to Debtors, lenders and Creditor Committees in bankruptcy proceedings, and as a litigation expert in several cases including the landmark Merry-Go-Round bankruptcy. Mr. Brownstein served as Chief Restructuring Officer in U.S. Mortgage, a $138 million mortgage fraud, and as Plan Administrator in Montgomery Ward LLC, the largest retail liquidation in history. Mr. Brownstein has been involved in the above activities for over 30 years. Mr. Brownstein regularly serves as an independent corporate board ...

Harleysville, Pennsylvania

Business Operations, Management - Call Center, Contact Center, Call Center Outsourcing, Contact Center Outsourcing, Outsourcing, Call Center Technology, Contact Center Technology, Call Center Contracting, Call Center Performance Standards, Call Center Best Practices, Call Center Analytics, Call Center Forecasting

I have over forty years of experience in the call center industry. Seventeen of these years were spent managing/leading a call center and for 24+ years I have been employed as a leading consultant in the industry. I have completed consulting assignments for over 100 clients in more than a dozen countries, written over 100 articles on call center best practices, trained over 1000 managers and spoken at dozens of conferences. I've worked on a number of cases involving call center clients and outsourcers and have reviewed/analyzed dozens of contracts in the call center outsourcing industry. I've worked as an expert witness on eight cases, having been deposed six times. I've testified before a judge, a state appeals board, and in federal court. My specific areas of expertise include: - hiring, training, retention and attrition of call center agents and supervisors/managers - call center best practices and performance standards - forecasting, staffing and scheduling for a call ...