Call Centers Expert Witnesses

Aliso Viejo, California

Cryptocurrency, Cybersecurity - Asset Searches, Fraud Investigations, Pig Butchering, High-Tech Fraud, Digital Forensics, Cyber Investigations, Cryptocurrency Valuation, Hacking, Cybercrime, Call Centers, Cell Phones, Divorce, Family Law, Industry Standards, EB-5

Over my 20-year career as an FBI Special Agent, I specialized in investigating complex cyber-enabled financial crimes, including cryptocurrency investment fraud, exchange compromises, SIM swapping, phishing, and account takeovers. My work extended into advanced cryptocurrency tracing, digital forensics, email and VOIP analysis, and international coordination with foreign law enforcement. I founded the FBI’s Orange County Cyber Task Force, bringing together federal, state, and local investigators to combat sophisticated cybercrime, and the investigative techniques I developed were disseminated across all 52 FBI Field Offices. From 2021 through my retirement in December 2023, I led U.S. government investigations into large-scale cryptocurrency fraud operations, including “pig butchering” schemes—now recognized as one of the most significant global crypto fraud threats. This work resulted in a nomination for the Attorney General’s Award from the Department of Justice’s National Crypto...

Avon, Connecticut

Insurance, Business Operations - Life insurance, annuities, agent licensing, appointment, commissions, terminations, contracting, regulatory requirements, operations, customer service, call centers, home office administration processes, technology, compliance, file review, death claims, unclaimed property, policyholder services

Laura A. Dambier Accomplished retired senior executive with more than 20 years of experience leading life insurance operations across the life cycle of a policy from life insurance and annuity agent/broker/distribution sales authorization to the sales process, compensation, customer service and claims. Areas of expertise include but are not limited to life insurance and annuity agent licensing, appointments, terminations, commissions, contracting, technology, customer service, call center and claims. Please see Insurance Capital Consulting LLC below for further detail. Insurance Capital Consulting LLC Led by Laura A. Dambier, Insurance Capital Consulting, LLC offers expert consulting and expert witness services related to many aspects of the life insurance industry. Areas of expertise include home office operations; agent, broker and producer licensing, appointment, supervision and termination; policyholder service including premium billing, beneficiary designations and ownership c...