Life Insurance Expert - Policies, Agents, Claims

Specialties & Experience of this Expert Witness

Additional Information

Laura A. Dambier Accomplished retired senior executive with more than 20 years of experience leading life insurance operations across the life cycle of a policy from life insurance and annuity agent/broker/distribution sales authorization to the sales process, compensation, customer service and claims. Areas of expertise include but are not limited to life insurance and annuity agent licensing, appointments, terminations, commissions, contracting, technology, customer service, call center and claims. Please see Insurance Capital Consulting LLC below for further detail. Insurance Capital Consulting LLC Led by Laura A. Dambier, Insurance Capital Consulting, LLC offers expert consulting and expert witness services related to many aspects of the life insurance industry. Areas of expertise include home office operations; agent, broker and producer licensing, appointment, supervision and termination; policyholder service including premium billing, beneficiary designations and ownership changes; customer complaint handling; and death claim processing. Insurance Capital Consulting, LLC draws on a cross-functional team of seasoned insurance industry professionals with extensive experience in insurance company home office processes covering the lifespan of term, whole life, universal life and variable life insurance policies as well as fixed, indexed, and variable annuities. Insurance Capital Consulting, LLC is based in Hartford, Connecticut with nationwide reach and expertise. Expert consultant backgrounds and experience include: • management of life insurance company interactions with agents/brokers/producers • management of various life insurance and annuity home office administrative functions • detailed knowledge of systems supporting insurance company operations and policy servicing • state & federal regulatory compliance • oversight of complex data production for large-scale audits Areas of expertise include: • life insurance agent/broker/producer licensing, appointment, commissions, terminations, regulatory requirements • life insurance and annuity policy suitability and appropriateness • policy underwriting and issuance • new business processing • customer service and call center operations • customer correspondence • administrative processes • administrative systems • administrative data and reports • policy cancellation or termination • death claim processing • customer complaint resolution • recordkeeping/record retention • compliance with state and federal regulatory requirements; state regulators, FINRA & SEC • regulatory inquiries, examinations and investigations • record production, discovery requests and audit inquiries