P/C Insurance. Claims, Sales, Agency, Underwriting

Specialties & Experience of this Expert Witness

Additional Information

I began my insurance career as an adjuster-trainee and over 35 years, worked through many assignments to ultimately become Nationwide's first Chief Claims Officer. I was also cross trained in General P/C Management and assigned to large business territories as both a Regional Manager and a State Officer, with full P/L responsibility for Sales/Agents, Underwriting and Claims. Initially, I led the Philadelphia market area and was subsequently promoted to manage the State of Michigan. As a hands-on leader with strong experience in both P/C general management and all aspects of Claims, I offer expertise across the entire Property & Casualty spectrum. Retiring from my role as Chief Claims Officer in 2019, I was responsible for all claims operations countrywide, across all lines of coverage and every business unit. I partnered very closely with General Counsel teams and held decision-making authority over all claims-related litigation, including extracontractual and bad faith situations. Throughout my career, I led Auto, Homeowners, Commercial, Agribusiness, Excess & Surplus [Scottsdale Insurance], Environmental, Pet & Veterinary, as well as the National Catastrophe group and Nationwide's Special Investigations anti-fraud teams. Throughout my career, I also developed and installed all forms of audit, quality-control and Best Practices processes. I was deeply involved with assessing and grading claims/sales/underwriting performance and this experience helps me withstand the occasional Daubert challenge that seeks to imply distance/unfamiliarity with frontline performance. To date, no challenges have been successful. I am deeply familiar with claims coverage interpretation, best practices, bad faith situations, limits, exclusions, claims procedures, NAIC model regulations, market conduct exams, liability investigations, automotive repair/estimating and building construction. As a general manager, I led the Agency Sales, Claims and Underwriting departments that included front-line and management levels. I held full P & L responsibility for these profit centers and worked very closely with our senior underwriting and product/contract development teams, sales leadership, corporate marketing, human resources and information technology teams. I fully understand how Agents and Underwriting operate, as well as Claims. I am familiar with every business/operational component of the Property & Casualty industry. I balance my work between plaintiffs and defendants, seeking to achieve a 50/50 ratio. I am currently available across the lower 48 States as either an expert witness or advisor/consultant. My email is: [email protected] and my LinkedIn address is: linkedin.com/in/dave-bano-33577011/ If I can be of assistance, please contact me. Please click on my complete SEAK listing, and/or my attached CV for additional information. Thank you.