Travel Agency Expert Witnesses

Fort Lauderdale, Florida

Travel & Tourism - Travel Agency, Tour Operator, Travel Technology, Airline, Cruise, OTA, Host Agency, Independent Contractor, Standard of Care, Duty of Care, Contract Breach, Travel Fraud, Fiduciary Duty, Seller of Travel, Fulfillment Dispute, Travel Insurance, Hotel, Forensic Analysis, Merchant of Record, GDS

Areas of Expertise • Travel Industry & Tourism Standards: Standard operating procedures (SOPs), industry standard of care, duty of care, fiduciary duties, consumer disclosures, and merchant-of-record (MOR) compliance. • Travel Creation, Pricing & Sales Lifecycle: Product manufacturing, packaging, dynamic pricing infrastructure, distribution, marketing, and omni-channel sales (online, B2B and B2C networks, and brick-and-mortar) for airlines, cruise lines, and tour packages. • Travel Sellers & Host Agency Networks: Traditional retail travel agencies, Host Agencies, Online Travel Agencies (OTAs), independent consultant (IC) programs, independent contractor agreements, commission/override structures, and consortia networks. • Travel Technology & Distribution Systems: Global Distribution Systems (GDS), central reservation systems (CRS), booking engines, API integrations, data infrastructure, and proprietary travel management software. • Risk Management & Liability: Travel insurance stru...

Richardson, Texas

Travel & Tourism, Transportation - Airline ticketing systems, Global Distribution System (GDS), NDC and ONE Order, Online Travel Agency, Offer & Order Management, Travel Agency, Schedule change, Refund eligibility, Ancillary fees, PNR/GDS data analysis, Mispriced fares, Fare rule interpretation, Denied boarding, Overbooking, Loyalty program

Alex Zuttre provides independent, litigation-oriented expertise on airline ticketing, travel distribution, and airline retailing technology. He has more than 15 years of experience in senior product leadership and system design roles within the global airline technology sector. His work includes leading the development of reservation interfaces, digital booking platforms, commercial product systems, inventory and schedule tools, and modern offer and order management capabilities used by international carriers and large travel intermediaries. Mr. Zuttre previously spent 10+ years with Amadeus, one of the world’s largest airline technology providers, supporting North American and international airlines on digital distribution, reservation platform customization, retailing strategies, schedule and inventory processing, ancillary product sales, and integration between airlines and travel agencies. He later held senior product leadership roles building next-generation airline retailing ...